Knowledge Base

Creating an FTP/SFTP Account

What this is

FTP (File Transfer Protocol) lets you transfer files between your computer and your website using an FTP client like FileZilla, Cyberduck, or WinSCP. It's a good alternative to the built-in file manager when you're working with many files or large transfers.

How to create an FTP account

1. Go to Websites → click your website.
2. Click the Advanced tab → FTP.
3. Click Add account.
4. Enter a username and password.
5. Optionally set a directory to restrict this account to a specific folder.
6. Click Add.

After creation, the panel shows the host and port information you'll need for your FTP client.

Connection settings

Managing FTP accounts

Click the ⋯ menu next to an account → Manage (to change settings) or Delete (to remove it).

Good to know

• FTP accounts are restricted (jailed) to a specific directory by default, usually your document root.
• For a more secure connection, consider using SSH/SFTP instead. See Enabling SSH access.

Related articles

• Enabling SSH access and adding keys
• Uploading and downloading files