Every domain hosted with TrustEdge gets a free SSL certificate from Let's Encrypt, automatically. SSL encrypts the connection between your visitors and your website, and is required for HTTPS.
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mail.yourdomain.com) also gets its own certificate automatically.If a certificate didn't issue automatically (for example, after a DNS change):
| Problem | Likely cause | What to do |
|---|---|---|
| Certificate stuck on "pending" | DNS not pointed to TrustEdge yet. | Make sure your A record points to your server. Use whatsmydns.net to check. |
| Certificate keeps failing | .htaccess is blocking the validation path. |
Temporarily rename .htaccess and request the certificate again. |
| Multiple failures with increasing delays | The system backs off after each failure to avoid rate limits. | Wait for the backoff period to pass, fix the underlying issue, then try again. |
| Using Cloudflare | Cloudflare proxy can interfere. | Set Cloudflare's SSL mode to Full (not Flexible or Strict). |
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