Knowledge Base

I'm Locked Out by 2FA

What's happening

You can't log into your control panel because you've lost access to your two-factor authentication codes — maybe your phone was lost, reset, or the authenticator app was deleted.

What to do

Contact representative@trustedge.gt with:

• Your account email address.
• Confirmation that you're the account holder (we may ask a verification question).

We'll disable 2FA on your account so you can log back in and set it up again from scratch if you want.

Good to know

• There are no self-service backup codes in the current system. The only recovery path is through our support team.
• Once you're back in, consider saving your authenticator's backup/export so you have a recovery option in the future.

Related articles

• Turning on two-factor authentication (2FA)
• I can't log into my control panel