Support

Get help with your service

Sign in to open a support ticket or follow an existing request.

Include your domain, what went wrong, the exact error message and when it started.

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Go to the sign-in page and choose “Forgot Password?” to reset your password. If you still cannot access your account, contact us.

Hosting guides

The knowledge base covers the control panel, domains, email, WordPress and backups.

What's included with hosting

Your hosting plan includes help with the services and features TrustEdge provides. We investigate hosting problems, resolve issues in our service, and explain the next step when a problem involves your site's code or another provider.

Custom development and other specialist work can be arranged separately. There is no extra charge for escalating an included hosting issue.