Knowledge Base

I Can't Log into My Control Panel

Check these things first

1. Are you at the right URL? The control panel is at cp.trustedge.gt. The billing and support portal is at trustedge.gt — they have separate logins.

2. Is your password correct? Try the password reset process.

3. Are you locked out by brute force protection? Too many failed login attempts can temporarily block your IP. Wait 15-30 minutes and try again, or contact us to clear the lockout.

4. Is 2FA blocking you? If you've lost access to your authenticator app, contact representative@trustedge.gt — we can disable 2FA on your account.

5. Password reset email not arriving? Check your spam folder. If it's not there, contact us and we'll reset your password manually.

Still stuck?

Email representative@trustedge.gt with your account email address and a description of what's happening.